Currently some guests obscure the age or specific illness. We would like to avoid the accident in the course. We decided to make policies to prevent any risk.
All of all, all our guests join the course might have to agree this announcement.
If your medical history falls under any other case specified by our illness list, we would not receive your participation. Because we would like to control our risk management.
*Any case of obscuring age, illness to join the course, we would take it as obstruction of business, and claim for compensation.
If any cancellation is not related to us(trip schedule changed, health condition got worse), it takes cancellation fee.
Otherwise, reason for cancellation is due to flight, cruise delayed by typhoon or the other natural disasters, we would not charge any fee for the course.
Our booking system is setuped via internet, reservation would be automatically done, when the customer clicks the 'confirm button'. Some e-mail server would probably sort it to spam folder, we recommend all guests who has booked our course to check all the mail inboxs after booking our course.
If you haven't seen our confirmation mail, it probably causes trouble to cancellation fee. If you didn't receive our confirmation mail, please contact us through e-mail or the other SNS(facebook, line... etc.)
According to contents of your reservation, we might ask for deposit first. (For example: booked our course 2 months before appointed day of course, over 5 people in group, children or elders in group or in any case we think we should take deposit earlier)
If you need to pay deposit before, we would send payment bill through PayPal system by e-mail to you.
If it already pass the deadline, your reservation would be automatically canceled by booking system.
If you are in any situation below, you could not participate in the course. More of all, we would ask for compensation for damages of business.
Blue Cave Tour wouldn't be operated in bad sea condition, we would hold the tour at another beach(Coral sea & tropical fish Tour)
Please book after reading and understanding our course policies, we wouldn't want to have trouble with any guests.